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Edward Donner
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# Contract with National Claims Network for Claimllm
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**Contract Date:** April 20, 2025
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**Contract Number:** CL-2025-E-0198
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**Parties:**
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- Insurellm, Inc.
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- National Claims Network Corp.
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---
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## Terms
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1. **Coverage:** Insurellm agrees to provide National Claims Network with enterprise access to the Claimllm platform, including white-label capabilities, unlimited claims capacity, advanced fraud analytics, and dedicated infrastructure to support their nationwide claims operations processing over 100,000 claims annually.
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2. **Duration:** This agreement is effective for a period of 36 months from the contract date, representing Insurellm's longest-term contract commitment to date.
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3. **Payment:** National Claims Network shall pay custom Enterprise Tier pricing of $35,000 per month for months 1-12, $38,000 per month for months 13-24, and $41,000 per month for months 25-36, totaling $1,368,000 over the contract term.
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4. **Service Level Agreement:** Insurellm guarantees 99.95% uptime with financial credits for downtime: 5% monthly credit for each hour of unplanned downtime, maximum 50% monthly credit.
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5. **Confidentiality:** Both parties agree to maintain the highest level of confidentiality regarding proprietary AI models, fraud detection algorithms, claimant PII, and business strategies.
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6. **Data Security:** Insurellm commits to maintaining SOC 2 Type II compliance, annual penetration testing, and end-to-end encryption for all data at rest and in transit.
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7. **Business Continuity:** Insurellm provides disaster recovery with 4-hour RTO (Recovery Time Objective) and 1-hour RPO (Recovery Point Objective).
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---
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## Renewal
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This agreement includes a mutual 120-day renewal notice period. National Claims Network receives guaranteed enterprise pricing for renewal equal to or better than new enterprise customers at renewal time. Contract may be extended in 12-month increments with mutual written agreement.
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---
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## Features
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National Claims Network will receive the complete Claimllm Enterprise suite:
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1. **Unlimited Claims Processing:** No volume restrictions, supporting National's processing of 100,000+ claims annually with scalability to 500,000+ claims as business grows.
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2. **White-Label Platform:** Complete branding customization including:
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- Custom domain names (claims.nationalclaimsnetwork.com)
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- Branded mobile apps (iOS and Android)
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- Customized email templates and communications
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- Co-branded claimant portals
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3. **Advanced Computer Vision:** State-of-the-art damage assessment:
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- Auto damage analysis with 95%+ accuracy on repair estimates
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- Property damage evaluation (roofs, siding, interiors, water damage)
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- Medical imaging analysis for injury claims
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- 3D reconstruction from photo sets
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- Integration with all major estimating platforms
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4. **Enterprise Fraud Analytics:**
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- Real-time fraud scoring on all claims
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- Social network analysis across 10+ years of historical data
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- Dark web monitoring for organized fraud rings
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- Predictive models trained on 5M+ historical claims
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- Link analysis connecting related parties, addresses, and claims patterns
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- Integration with third-party fraud databases (NICB, ISO ClaimSearch)
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5. **Complete API Access:** Unlimited API calls supporting:
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- Real-time integrations with 50+ carrier policy systems
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- Bi-directional data sync with National's data warehouse
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- Third-party integrations (repair networks, medical providers, legal vendors)
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- Custom automation workflows
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6. **AI-Powered Litigation Prediction:** Predictive analytics identifying claims with high litigation probability:
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- Attorney involvement prediction (85%+ accuracy)
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- Recommended settlement ranges based on jurisdiction and case law
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- Early intervention recommendations
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- Litigation cost estimation
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7. **Catastrophe Claims Management:** Specialized tools for major events:
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- Rapid deployment playbooks for natural disasters
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- Geographic clustering and resource allocation
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- Emergency vendor network activation
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- Real-time damage assessment using satellite imagery
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- Mobile claims units with offline capability
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8. **Advanced Vendor Management:**
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- Network of 5,000+ preferred vendors nationwide
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- AI-powered vendor matching and assignment
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- Real-time capacity management and scheduling
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- Quality scoring and performance analytics
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- Automated vendor payments and 1099 management
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9. **Predictive Analytics Suite:**
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- Claim outcome prediction and reserve optimization
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- Subrogation opportunity identification
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- Salvage value estimation
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- Customer satisfaction prediction and intervention triggers
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- Cycle time optimization recommendations
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---
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## Support
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Insurellm commits to comprehensive Enterprise-level support for National Claims Network:
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1. **Dedicated Success Team:**
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- Executive sponsor (VP level) with monthly strategic reviews
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- Dedicated Customer Success Manager with daily availability
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- Technical Account Manager for system optimization
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- Solutions Architect for ongoing innovation
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- Quarterly executive business reviews with CEO participation
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2. **24/7/365 Premium Support:**
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- Guaranteed 10-minute response time for P1 critical issues
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- 30-minute response for P2 high-priority issues
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- 2-hour response for P3 standard issues
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- Dedicated support hotline with no phone tree
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- Private Slack channel with engineering team access
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- Annual on-site support visits (minimum 4 per year)
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3. **Comprehensive Implementation:**
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- 9-month phased implementation program
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- Dedicated project management office (PMO)
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- Executive steering committee with monthly meetings
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- Migration of 3 years of historical claims data
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- Training for 200+ National Claims Network staff
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- Parallel processing period with legacy system
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- Go-live support with on-site Insurellm team (4 weeks)
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4. **Training and Enablement:**
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- Role-based training programs (adjusters, supervisors, fraud investigators, IT, executives)
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- Train-the-trainer program for National's learning team
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- Certification programs with continuing education credits
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- Annual user conference attendance (3 attendees)
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- Quarterly advanced training sessions
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- Unlimited access to online learning platform
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5. **Custom Development:**
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- 1,000 hours annually of custom development included
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- Dedicated development team for National-specific features
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- Priority feature requests with guaranteed roadmap inclusion
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- Beta program participation for all new features
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- Input into product strategy and direction
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6. **Integration Services:**
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- Enterprise integration with National's systems:
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- Policy administration systems (multiple carriers)
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- Data warehouse and business intelligence platforms
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- Financial systems (SAP, Oracle)
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- Document management (SharePoint, M-Files)
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- Communication platforms (Twilio, SendGrid)
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- Ongoing integration support with 4-hour response SLA
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- Quarterly integration health assessments
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7. **Analytics and Reporting:**
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- Custom executive dashboard development
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- Real-time operational dashboards
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- Automated daily, weekly, and monthly reporting
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- Ad-hoc analytics support (up to 20 requests/month)
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- Industry benchmarking and competitive analysis
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- Predictive modeling consultation
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8. **Continuous Improvement:**
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- Quarterly process optimization workshops
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- Annual efficiency audits with recommendations
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- Best practice sharing from across Insurellm customer base
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- Innovation labs to pilot emerging technologies (AI, blockchain, IoT)
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---
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**Signatures:**
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_________________________________
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**Jennifer Rodriguez**
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**Title**: Chief Executive Officer
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**Insurellm, Inc.**
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**Date**: April 20, 2025
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_________________________________
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**Amanda Richardson**
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**Title**: President & Chief Operating Officer
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**National Claims Network Corp.**
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**Date**: April 20, 2025
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---
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This agreement represents a strategic partnership between Insurellm and National Claims Network, establishing National Claims Network as Insurellm's flagship enterprise claims processing partner. This contract supersedes all prior agreements and communications.
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