Updated Week 5 with November version

week5/knowledge-base/employees/Marcus Johnson.md

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+# HR Record
+
+# Marcus Johnson
+
+## Summary
+- **Date of Birth:** February 17, 1988
+- **Job Title:** Customer Success Manager
+- **Location:** New York, New York
+- **Current Salary:** $98,000
+
+## Insurellm Career Progression
+- **April 2020 - Present:** Customer Success Manager
+  - Manages portfolio of 25 enterprise clients generating $5M in annual revenue
+  - Achieved 95% client retention rate over past three years
+  - Leads quarterly business reviews and strategic planning sessions with clients
+
+- **September 2018 - March 2020:** Customer Success Associate
+  - Supported senior CSMs with client onboarding and training
+  - Managed day-to-day communication with mid-market clients
+  - Created customer success playbooks and best practices documentation
+
+- **January 2016 - August 2018:** Account Manager at SaaS Solutions Inc.
+  - Managed B2B client relationships in software sector
+  - Focused on upselling and customer retention
+
+## Annual Performance History
+- **2023:** Rating: 4.7/5
+  *Exceptional performance with highest client satisfaction scores in the team. Successfully expanded three key accounts.*
+
+- **2022:** Rating: 4.3/5
+  *Strong performance with good retention numbers. Faced challenges with one difficult client but resolved successfully.*
+
+- **2021:** Rating: 3.8/5
+  *Solid year but missed expansion revenue targets in Q2 and Q3. Improved significantly in Q4.*
+
+- **2020:** Rating: 4.0/5
+  *Good transition to CSM role. Quickly built rapport with enterprise clients and demonstrated strategic thinking.*
+
+## Compensation History
+- **2023:** Base Salary: $98,000 + Bonus: $15,000
+- **2022:** Base Salary: $92,000 + Bonus: $12,000
+- **2021:** Base Salary: $85,000 + Bonus: $8,000
+- **2020:** Base Salary: $78,000 + Bonus: $10,000
+- **2019:** Base Salary: $68,000 + Bonus: $5,000
+- **2018:** Base Salary: $65,000
+
+## Other HR Notes
+- **Education:** BA in Business Administration from NYU Stern School of Business
+- **Certifications:** Certified Customer Success Manager (CCSM), Salesforce Administrator
+- **Recognition:** Customer Champion Award 2023 for highest NPS scores
+- **Mentorship:** Actively mentors new Customer Success Associates
+- **Feedback:** Excellent relationship builder with deep product knowledge. Strong strategic advisor to clients. Known for going above and beyond to ensure client success.