# Contract with National Claims Network for Claimllm **Contract Date:** April 20, 2025 **Contract Number:** CL-2025-E-0198 **Parties:** - Insurellm, Inc. - National Claims Network Corp. --- ## Terms 1. **Coverage:** Insurellm agrees to provide National Claims Network with enterprise access to the Claimllm platform, including white-label capabilities, unlimited claims capacity, advanced fraud analytics, and dedicated infrastructure to support their nationwide claims operations processing over 100,000 claims annually. 2. **Duration:** This agreement is effective for a period of 36 months from the contract date, representing Insurellm's longest-term contract commitment to date. 3. **Payment:** National Claims Network shall pay custom Enterprise Tier pricing of $35,000 per month for months 1-12, $38,000 per month for months 13-24, and $41,000 per month for months 25-36, totaling $1,368,000 over the contract term. 4. **Service Level Agreement:** Insurellm guarantees 99.95% uptime with financial credits for downtime: 5% monthly credit for each hour of unplanned downtime, maximum 50% monthly credit. 5. **Confidentiality:** Both parties agree to maintain the highest level of confidentiality regarding proprietary AI models, fraud detection algorithms, claimant PII, and business strategies. 6. **Data Security:** Insurellm commits to maintaining SOC 2 Type II compliance, annual penetration testing, and end-to-end encryption for all data at rest and in transit. 7. **Business Continuity:** Insurellm provides disaster recovery with 4-hour RTO (Recovery Time Objective) and 1-hour RPO (Recovery Point Objective). --- ## Renewal This agreement includes a mutual 120-day renewal notice period. National Claims Network receives guaranteed enterprise pricing for renewal equal to or better than new enterprise customers at renewal time. Contract may be extended in 12-month increments with mutual written agreement. --- ## Features National Claims Network will receive the complete Claimllm Enterprise suite: 1. **Unlimited Claims Processing:** No volume restrictions, supporting National's processing of 100,000+ claims annually with scalability to 500,000+ claims as business grows. 2. **White-Label Platform:** Complete branding customization including: - Custom domain names (claims.nationalclaimsnetwork.com) - Branded mobile apps (iOS and Android) - Customized email templates and communications - Co-branded claimant portals 3. **Advanced Computer Vision:** State-of-the-art damage assessment: - Auto damage analysis with 95%+ accuracy on repair estimates - Property damage evaluation (roofs, siding, interiors, water damage) - Medical imaging analysis for injury claims - 3D reconstruction from photo sets - Integration with all major estimating platforms 4. **Enterprise Fraud Analytics:** - Real-time fraud scoring on all claims - Social network analysis across 10+ years of historical data - Dark web monitoring for organized fraud rings - Predictive models trained on 5M+ historical claims - Link analysis connecting related parties, addresses, and claims patterns - Integration with third-party fraud databases (NICB, ISO ClaimSearch) 5. **Complete API Access:** Unlimited API calls supporting: - Real-time integrations with 50+ carrier policy systems - Bi-directional data sync with National's data warehouse - Third-party integrations (repair networks, medical providers, legal vendors) - Custom automation workflows 6. **AI-Powered Litigation Prediction:** Predictive analytics identifying claims with high litigation probability: - Attorney involvement prediction (85%+ accuracy) - Recommended settlement ranges based on jurisdiction and case law - Early intervention recommendations - Litigation cost estimation 7. **Catastrophe Claims Management:** Specialized tools for major events: - Rapid deployment playbooks for natural disasters - Geographic clustering and resource allocation - Emergency vendor network activation - Real-time damage assessment using satellite imagery - Mobile claims units with offline capability 8. **Advanced Vendor Management:** - Network of 5,000+ preferred vendors nationwide - AI-powered vendor matching and assignment - Real-time capacity management and scheduling - Quality scoring and performance analytics - Automated vendor payments and 1099 management 9. **Predictive Analytics Suite:** - Claim outcome prediction and reserve optimization - Subrogation opportunity identification - Salvage value estimation - Customer satisfaction prediction and intervention triggers - Cycle time optimization recommendations --- ## Support Insurellm commits to comprehensive Enterprise-level support for National Claims Network: 1. **Dedicated Success Team:** - Executive sponsor (VP level) with monthly strategic reviews - Dedicated Customer Success Manager with daily availability - Technical Account Manager for system optimization - Solutions Architect for ongoing innovation - Quarterly executive business reviews with CEO participation 2. **24/7/365 Premium Support:** - Guaranteed 10-minute response time for P1 critical issues - 30-minute response for P2 high-priority issues - 2-hour response for P3 standard issues - Dedicated support hotline with no phone tree - Private Slack channel with engineering team access - Annual on-site support visits (minimum 4 per year) 3. **Comprehensive Implementation:** - 9-month phased implementation program - Dedicated project management office (PMO) - Executive steering committee with monthly meetings - Migration of 3 years of historical claims data - Training for 200+ National Claims Network staff - Parallel processing period with legacy system - Go-live support with on-site Insurellm team (4 weeks) 4. **Training and Enablement:** - Role-based training programs (adjusters, supervisors, fraud investigators, IT, executives) - Train-the-trainer program for National's learning team - Certification programs with continuing education credits - Annual user conference attendance (3 attendees) - Quarterly advanced training sessions - Unlimited access to online learning platform 5. **Custom Development:** - 1,000 hours annually of custom development included - Dedicated development team for National-specific features - Priority feature requests with guaranteed roadmap inclusion - Beta program participation for all new features - Input into product strategy and direction 6. **Integration Services:** - Enterprise integration with National's systems: - Policy administration systems (multiple carriers) - Data warehouse and business intelligence platforms - Financial systems (SAP, Oracle) - Document management (SharePoint, M-Files) - Communication platforms (Twilio, SendGrid) - Ongoing integration support with 4-hour response SLA - Quarterly integration health assessments 7. **Analytics and Reporting:** - Custom executive dashboard development - Real-time operational dashboards - Automated daily, weekly, and monthly reporting - Ad-hoc analytics support (up to 20 requests/month) - Industry benchmarking and competitive analysis - Predictive modeling consultation 8. **Continuous Improvement:** - Quarterly process optimization workshops - Annual efficiency audits with recommendations - Best practice sharing from across Insurellm customer base - Innovation labs to pilot emerging technologies (AI, blockchain, IoT) --- **Signatures:** _________________________________ **Jennifer Rodriguez** **Title**: Chief Executive Officer **Insurellm, Inc.** **Date**: April 20, 2025 _________________________________ **Amanda Richardson** **Title**: President & Chief Operating Officer **National Claims Network Corp.** **Date**: April 20, 2025 --- This agreement represents a strategic partnership between Insurellm and National Claims Network, establishing National Claims Network as Insurellm's flagship enterprise claims processing partner. This contract supersedes all prior agreements and communications.