# Contract with Evergreen Life Insurance for Lifellm

**Contract Date:** January 20, 2025
**Contract Number:** LF-2025-0012
**Parties:**
- Insurellm, Inc.
- Evergreen Life Insurance Company

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## Terms

1. **Coverage:** Insurellm agrees to provide Evergreen Life Insurance with access to the Lifellm platform, enabling AI-powered life insurance underwriting, policy administration, and risk assessment for individual and group life policies.

2. **Duration:** This agreement is effective for a period of 12 months from the contract date, with automatic renewal provisions unless terminated with 30-day written notice.

3. **Payment:** Evergreen Life Insurance shall pay a monthly fee of $3,500, due by the 5th of every month for the Starter Tier package.

4. **Policy Volume:** Starter Tier supports underwriting and administration for up to 2,000 active policies. Current baseline: 1,400 policies.

5. **Confidentiality:** Both parties agree to maintain strict confidentiality of proprietary underwriting models, policyholder health information (PHI), and business strategies.

6. **HIPAA Compliance:** Insurellm maintains full HIPAA compliance for all health data processed through the Lifellm platform.

7. **Liability:** Insurellm's liability is limited to direct damages not exceeding the total fees paid in the preceding 6 months.

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## Renewal

Unless either party provides written notice of termination at least 30 days prior to contract expiration, this agreement automatically renews for successive 12-month terms under the same terms, subject to pricing adjustments with 60 days' advance notice (capped at 10% annual increase).

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## Features

Evergreen Life Insurance will receive the following Starter Tier features:

1. **AI-Powered Underwriting:** Accelerated underwriting process analyzing:
   - Medical histories and prescription databases (Milliman IntelliScript)
   - Motor vehicle records (MVRs)
   - Credit-based insurance scores
   - Lifestyle and occupation risk factors
   - Automated underwriting decisions for standard risks

2. **Risk Assessment:** AI-driven mortality risk modeling considering:
   - Age, gender, and family medical history
   - Current health conditions and lab values
   - Tobacco and alcohol use
   - High-risk activities and occupations

3. **Automated Policy Management:**
   - Digital policy issuance and delivery
   - Beneficiary management and updates
   - Premium calculation and billing integration
   - Coverage adjustments and conversions
   - Policy reinstatement processing

4. **Smart Document Processing:** OCR and NLP extraction from:
   - Medical records and attending physician statements (APS)
   - Lab results and paramedical exams
   - Application forms
   - Financial documentation

5. **Customer Portal:** Policyholder self-service portal featuring:
   - Policy document access
   - Beneficiary updates
   - Premium payment processing
   - Coverage summary and statements
   - Digital insurance cards

6. **Regulatory Compliance:** Built-in compliance monitoring for:
   - State insurance regulations
   - NAIC model laws and regulations
   - Anti-money laundering (AML) requirements
   - Policy form approvals

7. **Basic Analytics:** Standard dashboards tracking:
   - Application submission and approval rates
   - Average underwriting cycle time
   - Policy persistency and lapse rates
   - Face amount in force

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## Support

Insurellm commits to providing comprehensive support to Evergreen Life Insurance:

1. **Onboarding:** 2-week implementation program including:
   - System configuration and setup
   - Training for up to 8 underwriters and administrators
   - Integration with Evergreen's policy administration system
   - Data migration from legacy system (up to 1,400 policies)

2. **Technical Support:**
   - Email and phone support Monday-Friday 8 AM - 6 PM EST
   - Response time: 12 hours for critical issues, 24 hours for standard
   - Online ticketing system for issue tracking
   - Knowledge base and FAQ access

3. **Platform Updates:**
   - Quarterly feature releases
   - Monthly security patches and improvements
   - Advance notice of updates (minimum 14 days)
   - Release notes and user documentation

4. **Account Management:**
   - Named customer success manager
   - Semi-annual business review meetings
   - Usage analytics and optimization recommendations
   - Assistance with tier upgrade when volume grows

5. **Compliance Support:**
   - Annual compliance review and audit support
   - Regulatory update notifications
   - State insurance department filing assistance

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**Signatures:**

_________________________________
**Michael Torres**
**Title**: Chief Revenue Officer
**Insurellm, Inc.**
**Date**: January 20, 2025

_________________________________
**Catherine Wu**
**Title**: Chief Underwriting Officer
**Evergreen Life Insurance Company**
**Date**: January 20, 2025

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This agreement enables Evergreen Life Insurance to modernize their life insurance operations with AI-powered underwriting and administration technology.