# Contract with DriveSmart Insurance for Carllm **Contract Date:** March 20, 2025 **Contract Number:** CR-2025-E-0078 **Parties:** - Insurellm, Inc. - DriveSmart Insurance Corp. --- ## Terms 1. **Coverage:** Insurellm agrees to provide DriveSmart Insurance with enterprise access to the Carllm platform, including white-label capabilities, unlimited user licenses, dedicated infrastructure, and full API access for their multi-state auto insurance operations. 2. **Duration:** This agreement is effective for a period of 36 months from the contract date. 3. **Payment:** DriveSmart Insurance shall pay custom Enterprise Tier pricing of $18,000 per month for the first 12 months, $19,500 per month for months 13-24, and $21,000 per month for months 25-36, totaling $702,000 over the contract term. 4. **Policy Volume**: Enterprise Tier supports unlimited policies. DriveSmart currently has 85,000 active auto policies across 8 states. 5. **Service Level Agreement:** Insurellm guarantees 99.9% platform uptime measured monthly, with 8% monthly credit for each 0.1% below target, maximum 40% monthly credit. 6. **Confidentiality:** Both parties agree to maintain strict confidentiality of proprietary algorithms, driver data, pricing models, and business strategies. 7. **Data Security:** Insurellm maintains SOC 2 Type II compliance, annual penetration testing, and comprehensive cyber insurance coverage. --- ## Renewal This agreement includes a 90-day mutual renewal notice period. DriveSmart receives most-favored-customer pricing guarantees ensuring competitive rates at renewal. Contract may be extended in 12 or 24-month increments. --- ## Features DriveSmart Insurance will receive the complete Carllm Enterprise suite: 1. **Unlimited Policy Administration:** Full support for DriveSmart's 85,000+ policies with scalability to 500,000+ policies. 2. **White-Label Platform:** Complete customization: - Custom domains (quote.drivesmartinsurance.com, portal.drivesmartinsurance.com) - Branded mobile apps for iOS and Android - Customized marketing materials and quote tools - Co-branded agent portals 3. **Advanced AI Risk Assessment:** Enterprise-grade risk analysis: - Real-time driver behavior analysis from telematics devices - Vehicle condition assessment from VIN decoding and maintenance records - Claims history analysis across all carriers (LexisNexis, CLUE) - Credit-based insurance scoring - Geographic risk modeling with granular loss costs - Multi-car and multi-driver household optimization - Commercial auto risk assessment capabilities 4. **Instant Quoting Engine:** High-performance quoting: - Sub-3-second quote generation - Real-time rate optimization across 50+ rating factors - Competitive intelligence with market positioning - Dynamic pricing based on demand and capacity - Multi-product bundling discounts (auto + home) - A/B testing capabilities for pricing strategies 5. **Customizable Coverage Plans:** Flexible product configuration: - State-specific coverage options (all 8 operating states) - Usage-based insurance (UBI) programs - Pay-per-mile options - Rideshare and delivery driver coverage - Classic and collector car programs - SR-22 and high-risk driver programs 6. **Advanced Fraud Detection:** Comprehensive fraud prevention: - Application fraud detection (identity verification, address validation) - Claims fraud analytics with pattern recognition - Agent fraud monitoring - Staged accident detection - Social network analysis for fraud rings - Integration with NICB and SIU databases 7. **Customer Insights Dashboard:** Deep analytics: - Real-time policy metrics and KPIs - Retention and churn analysis - Loss ratio tracking by segment - Agent performance analytics - Marketing campaign ROI measurement - Customer lifetime value prediction 8. **Telematics Integration:** Complete telematics platform: - Device-agnostic integration (OBD-II dongles, smartphone apps, embedded) - Real-time driver behavior scoring - Trip-level data analysis (hard braking, acceleration, cornering, speeding) - Mileage verification for low-mileage discounts - Accident detection and emergency response - Driver coaching and feedback programs - Gamification and safe driving rewards 9. **Complete API Access:** Unlimited API calls: - Integration with DriveSmart's core systems - Agent management system connectivity - Third-party data providers (LexisNexis, Verisk, Experian) - DMV and MVR integrations - Payment processing systems - Document management platforms - Marketing automation tools 10. **Multi-State Operations:** Comprehensive state support: - State-specific forms and endorsements - Regulatory compliance monitoring - Rate filing management - Multi-state agent licensing tracking - Surplus lines support where needed --- ## Support Insurellm commits to comprehensive Enterprise-level support for DriveSmart Insurance: 1. **Dedicated Success Team:** - Named VP-level executive sponsor with quarterly reviews - Senior Customer Success Manager with weekly check-ins - Technical Account Manager for optimization - Solutions Architect for strategic initiatives - Quarterly executive business reviews with ROI analysis 2. **24/7/365 Support:** - 30-minute response time for P1 critical issues - 2-hour response for P2 high-priority issues - 4-hour response for P3 standard issues - Dedicated support hotline with no phone tree - Private Slack channel with engineering team - Quarterly on-site visits (minimum 4 per year) 3. **Implementation:** - 6-month phased implementation - Dedicated project manager - Migration of 85,000 policies from legacy system - Training for 75+ staff and 200+ agents - Parallel processing for 60 days - Go-live support (4 weeks on-site) 4. **Training and Enablement:** - Role-based training for all users - Train-the-trainer program - Annual user conference attendance (5 attendees) - Monthly training webinars - Unlimited online learning access - Custom training materials 5. **Custom Development:** - 800 hours annually of custom development - Priority feature requests on product roadmap - Beta access to new features 60 days early - Co-development opportunities 6. **Integration Services:** - Integration with DriveSmart's systems: - Duck Creek policy administration - Applied Epic agency management - Guidewire ClaimCenter - Telematics providers (Arity, Cambridge Mobile Telematics) - Payment processors - Salesforce CRM - Dedicated integration specialist - Quarterly integration reviews 7. **Analytics and Reporting:** - Custom dashboard development (up to 15 dashboards) - Automated daily, weekly, monthly reporting - Ad-hoc analytics support (20 requests/month) - Industry benchmarking - Predictive modeling consultation 8. **Continuous Improvement:** - Quarterly optimization workshops - Annual efficiency audits - Best practice sharing - Innovation lab for emerging tech (AI, IoT, connected cars) --- **Signatures:** _________________________________ **Jennifer Rodriguez** **Title**: Chief Executive Officer **Insurellm, Inc.** **Date**: March 20, 2025 _________________________________ **Steven Brooks** **Title**: President & Chief Operating Officer **DriveSmart Insurance Corp.** **Date**: March 20, 2025 --- This agreement establishes DriveSmart Insurance as a premier enterprise partner leveraging Carllm's advanced AI and telematics capabilities to transform auto insurance operations. This contract supersedes all prior agreements.