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LLM_Engineering_OLD/week5/knowledge-base/contracts/Contract with DriveSmart Insurance for Carllm.md
Edward Donner e5c3fcab46 Updated Week 5 with November version
2025-11-04 07:26:42 -05:00

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Contract with DriveSmart Insurance for Carllm

Contract Date: March 20, 2025 Contract Number: CR-2025-E-0078 Parties:

  • Insurellm, Inc.
  • DriveSmart Insurance Corp.

Terms

  1. Coverage: Insurellm agrees to provide DriveSmart Insurance with enterprise access to the Carllm platform, including white-label capabilities, unlimited user licenses, dedicated infrastructure, and full API access for their multi-state auto insurance operations.

  2. Duration: This agreement is effective for a period of 36 months from the contract date.

  3. Payment: DriveSmart Insurance shall pay custom Enterprise Tier pricing of $18,000 per month for the first 12 months, $19,500 per month for months 13-24, and $21,000 per month for months 25-36, totaling $702,000 over the contract term.

  4. Policy Volume: Enterprise Tier supports unlimited policies. DriveSmart currently has 85,000 active auto policies across 8 states.

  5. Service Level Agreement: Insurellm guarantees 99.9% platform uptime measured monthly, with 8% monthly credit for each 0.1% below target, maximum 40% monthly credit.

  6. Confidentiality: Both parties agree to maintain strict confidentiality of proprietary algorithms, driver data, pricing models, and business strategies.

  7. Data Security: Insurellm maintains SOC 2 Type II compliance, annual penetration testing, and comprehensive cyber insurance coverage.

Renewal

This agreement includes a 90-day mutual renewal notice period. DriveSmart receives most-favored-customer pricing guarantees ensuring competitive rates at renewal. Contract may be extended in 12 or 24-month increments.

Features

DriveSmart Insurance will receive the complete Carllm Enterprise suite:

  1. Unlimited Policy Administration: Full support for DriveSmart's 85,000+ policies with scalability to 500,000+ policies.

  2. White-Label Platform: Complete customization:

    • Custom domains (quote.drivesmartinsurance.com, portal.drivesmartinsurance.com)
    • Branded mobile apps for iOS and Android
    • Customized marketing materials and quote tools
    • Co-branded agent portals

  3. Advanced AI Risk Assessment: Enterprise-grade risk analysis:

    • Real-time driver behavior analysis from telematics devices
    • Vehicle condition assessment from VIN decoding and maintenance records
    • Claims history analysis across all carriers (LexisNexis, CLUE)
    • Credit-based insurance scoring
    • Geographic risk modeling with granular loss costs
    • Multi-car and multi-driver household optimization
    • Commercial auto risk assessment capabilities

  4. Instant Quoting Engine: High-performance quoting:

    • Sub-3-second quote generation
    • Real-time rate optimization across 50+ rating factors
    • Competitive intelligence with market positioning
    • Dynamic pricing based on demand and capacity
    • Multi-product bundling discounts (auto + home)
    • A/B testing capabilities for pricing strategies

  5. Customizable Coverage Plans: Flexible product configuration:

    • State-specific coverage options (all 8 operating states)
    • Usage-based insurance (UBI) programs
    • Pay-per-mile options
    • Rideshare and delivery driver coverage
    • Classic and collector car programs
    • SR-22 and high-risk driver programs

  6. Advanced Fraud Detection: Comprehensive fraud prevention:

    • Application fraud detection (identity verification, address validation)
    • Claims fraud analytics with pattern recognition
    • Agent fraud monitoring
    • Staged accident detection
    • Social network analysis for fraud rings
    • Integration with NICB and SIU databases

  7. Customer Insights Dashboard: Deep analytics:

    • Real-time policy metrics and KPIs
    • Retention and churn analysis
    • Loss ratio tracking by segment
    • Agent performance analytics
    • Marketing campaign ROI measurement
    • Customer lifetime value prediction

  8. Telematics Integration: Complete telematics platform:

    • Device-agnostic integration (OBD-II dongles, smartphone apps, embedded)
    • Real-time driver behavior scoring
    • Trip-level data analysis (hard braking, acceleration, cornering, speeding)
    • Mileage verification for low-mileage discounts
    • Accident detection and emergency response
    • Driver coaching and feedback programs
    • Gamification and safe driving rewards

  9. Complete API Access: Unlimited API calls:

    • Integration with DriveSmart's core systems
    • Agent management system connectivity
    • Third-party data providers (LexisNexis, Verisk, Experian)
    • DMV and MVR integrations
    • Payment processing systems
    • Document management platforms
    • Marketing automation tools

  10. Multi-State Operations: Comprehensive state support:

    • State-specific forms and endorsements
    • Regulatory compliance monitoring
    • Rate filing management
    • Multi-state agent licensing tracking
    • Surplus lines support where needed

Support

Insurellm commits to comprehensive Enterprise-level support for DriveSmart Insurance:

  1. Dedicated Success Team:

    • Named VP-level executive sponsor with quarterly reviews
    • Senior Customer Success Manager with weekly check-ins
    • Technical Account Manager for optimization
    • Solutions Architect for strategic initiatives
    • Quarterly executive business reviews with ROI analysis

  2. 24/7/365 Support:

    • 30-minute response time for P1 critical issues
    • 2-hour response for P2 high-priority issues
    • 4-hour response for P3 standard issues
    • Dedicated support hotline with no phone tree
    • Private Slack channel with engineering team
    • Quarterly on-site visits (minimum 4 per year)

  3. Implementation:

    • 6-month phased implementation
    • Dedicated project manager
    • Migration of 85,000 policies from legacy system
    • Training for 75+ staff and 200+ agents
    • Parallel processing for 60 days
    • Go-live support (4 weeks on-site)

  4. Training and Enablement:

    • Role-based training for all users
    • Train-the-trainer program
    • Annual user conference attendance (5 attendees)
    • Monthly training webinars
    • Unlimited online learning access
    • Custom training materials

  5. Custom Development:

    • 800 hours annually of custom development
    • Priority feature requests on product roadmap
    • Beta access to new features 60 days early
    • Co-development opportunities

  6. Integration Services:

    • Integration with DriveSmart's systems:
      • Duck Creek policy administration
      • Applied Epic agency management
      • Guidewire ClaimCenter
      • Telematics providers (Arity, Cambridge Mobile Telematics)
      • Payment processors
      • Salesforce CRM
    • Dedicated integration specialist
    • Quarterly integration reviews

  7. Analytics and Reporting:

    • Custom dashboard development (up to 15 dashboards)
    • Automated daily, weekly, monthly reporting
    • Ad-hoc analytics support (20 requests/month)
    • Industry benchmarking
    • Predictive modeling consultation

  8. Continuous Improvement:

    • Quarterly optimization workshops
    • Annual efficiency audits
    • Best practice sharing
    • Innovation lab for emerging tech (AI, IoT, connected cars)

Signatures:

Jennifer Rodriguez Title: Chief Executive Officer Insurellm, Inc. Date: March 20, 2025

Steven Brooks Title: President & Chief Operating Officer DriveSmart Insurance Corp. Date: March 20, 2025

This agreement establishes DriveSmart Insurance as a premier enterprise partner leveraging Carllm's advanced AI and telematics capabilities to transform auto insurance operations. This contract supersedes all prior agreements.

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