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LLM_Engineering_OLD/week5/knowledge-base/contracts/Contract with Guardian Life Partners for Lifellm.md
Edward Donner e5c3fcab46 Updated Week 5 with November version
2025-11-04 07:26:42 -05:00

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Contract with Guardian Life Partners for Lifellm

Terms

  1. Agreement Effective Date: This contract is effective as of March 1, 2025.
  2. Duration: This agreement will remain in effect for a term of 24 months, concluding on February 28, 2027.
  3. Subscription Type: Guardian Life Partners agrees to subscribe to the Growth Tier of Lifellm, at a cost of $7,500/month, totaling $180,000 for the duration of this contract.
  4. Policy Capacity: Growth Tier supports up to 10,000 active policies with underwriting for 3,000 new applications annually.
  5. Payment Terms: Payments are due on the 1st of each month via ACH transfer. Late payments incur a 1.5% monthly penalty.
  6. User Licenses: Contract includes 25 named user licenses (underwriters, administrators, agents). Additional licenses: $120/month per user.
  7. Termination Clause: Either party may terminate with 60 days' written notice. Early termination before month 12 requires payment of 30% of remaining contract value.

Renewal

  1. Automatic Renewal: This agreement will automatically renew for an additional 24-month term unless either party provides written notice of non-renewal at least 60 days before expiration.
  2. Price Protection: Pricing increases capped at 7% annually for first two renewals.
  3. Enterprise Upgrade: If Guardian upgrades to Enterprise tier at renewal, receives 12% discount on incremental cost for first renewal period.

Features

  1. Access to Growth Tier Features: Guardian Life Partners will have comprehensive access to:

    • AI-Powered Underwriting with accelerated decision-making (60% of applications instant decision)
    • Predictive Risk Modeling with machine learning mortality analysis
    • Digital Health Integration with wearables and health tracking apps (Fitbit, Apple Health, Garmin)
    • Automated Policy Management with full policy lifecycle support
    • Smart Document Processing with medical record analysis
    • Customer Portal with policyholder self-service
    • Compliance Automation across all 50 states
    • Advanced Reporting with predictive analytics

  2. Digital Health Features:

    • Wearable device integration for wellness programs
    • Activity tracking and health score calculation
    • Premium discount automation based on health behaviors
    • Wellness challenge campaigns
    • Health goal tracking and rewards management

  3. Advanced Underwriting:

    • Automated underwriting for face amounts up to $500,000
    • Accelerated underwriting (no medical exam) for qualified applicants
    • Predictive models trained on 10M+ life insurance applications
    • Risk stratification and pricing optimization
    • Decline rescue recommendations

  4. Agent Portal:

    • Agent-facing tools for 200+ independent agents
    • Real-time application status tracking
    • Commission calculation and reporting
    • E-application with digital signature
    • Marketing materials and quote tools

Support

  1. Technical Support: Guardian Life Partners will receive enhanced support:

    • Priority support line Monday-Friday 7 AM - 8 PM EST
    • Email and chat support with 6-hour response time for critical issues
    • Dedicated support engineer for complex integrations
    • 24/7 emergency hotline for system outages

  2. Training: Comprehensive training program:

    • Initial onboarding (4 weeks) for up to 20 staff members (40 hours total)
    • Role-specific training: underwriters, administrators, IT, agents
    • Quarterly product update webinars
    • Annual certification program for underwriters
    • Access to online learning platform with 30+ courses
    • Train-the-trainer program for agent network

  3. Updates and Maintenance:

    • Monthly platform updates with new features
    • Bi-weekly security enhancements
    • Maintenance windows: Saturday 11 PM - Sunday 3 AM EST
    • 72-hour advance notice for major updates
    • Dedicated staging environment for testing updates

  4. Account Management:

    • Named Customer Success Manager with bi-weekly check-ins
    • Quarterly business reviews with metrics analysis
    • Annual strategic planning session
    • Direct escalation path to Director of Customer Success
    • Industry benchmarking reports

  5. Integration Support: Technical assistance for integrating Lifellm with:

    • Guardian's policy administration system (iPipeline, VPAS, or custom)
    • Agent management system (Salesforce, Applied Systems)
    • Medical data providers (MIB, Milliman IntelliScript, ExamOne)
    • Payment processing and billing systems
    • CRM and marketing automation platforms

  6. Wellness Program Support:

    • Assistance designing wellness initiatives
    • Health program configuration and gamification
    • Marketing templates for wellness campaigns
    • Best practices from other carriers' successful programs

Signatures:

Michael Torres Title: Chief Revenue Officer Insurellm, Inc. Date: March 1, 2025

Jonathan Park Title: President & CEO Guardian Life Partners Date: March 1, 2025

This contract establishes Guardian Life Partners as a strategic partner leveraging Lifellm's advanced AI underwriting and digital health integration to modernize life insurance operations.

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