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LLM_Engineering_OLD/week5/knowledge-base/contracts/Contract with Metropolitan Life Group for Lifellm.md
Edward Donner e5c3fcab46 Updated Week 5 with November version
2025-11-04 07:26:42 -05:00

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Contract with Metropolitan Life Group for Lifellm

Contract Date: April 5, 2025 Contract Number: LF-2025-E-0087 Parties:

  • Insurellm, Inc.
  • Metropolitan Life Group, Inc.

Terms

  1. Coverage: Insurellm agrees to provide Metropolitan Life Group with enterprise access to the Lifellm platform, including white-label capabilities, full customization, dedicated support, and enterprise-grade security for their nationwide life insurance operations managing 50,000+ active policies.

  2. Duration: This agreement is effective for a period of 36 months from the contract date, representing a strategic long-term partnership.

  3. Payment: Metropolitan Life Group shall pay custom Enterprise Tier pricing of $28,000 per month for months 1-12, $30,500 per month for months 13-24, and $33,000 per month for months 25-36, totaling $1,098,000 over the contract term.

  4. Service Level Agreement: Insurellm guarantees 99.9% uptime measured monthly, with 10% monthly credit for each 0.1% below target, maximum 30% credit.

  5. Confidentiality: Both parties agree to maintain the highest level of confidentiality regarding AI algorithms, underwriting models, policyholder data, and strategic initiatives.

  6. Data Security: Insurellm commits to maintaining HIPAA compliance, SOC 2 Type II certification, and annual third-party security audits.

  7. Disaster Recovery: 4-hour recovery time objective (RTO) and 30-minute recovery point objective (RPO).

Renewal

This agreement includes a mutual 90-day renewal notice period. Metropolitan Life Group receives guaranteed enterprise pricing at or below market rates for renewal. Contract may be extended in 12 or 24-month increments with mutual agreement.

Features

Metropolitan Life Group will receive the complete Lifellm Enterprise suite:

  1. Unlimited Policy Administration: No capacity restrictions, supporting Metropolitan's 50,000+ active policies with scalability to 200,000+ as business expands.

  2. White-Label Platform: Complete branding customization:

    • Custom domains (life.metropolitanlifegroup.com)
    • Branded mobile apps (iOS and Android) with custom UI/UX
    • Customized email templates and policyholder communications
    • Co-branded agent portals and marketing materials

  3. Advanced AI Underwriting: State-of-the-art underwriting capabilities:

    • Instant decisioning for 75% of applications up to $1M face amount
    • Predictive mortality models trained on 50M+ data points
    • Genetic risk assessment integration (when legally permitted)
    • Accelerated underwriting with no medical exam for qualified applicants
    • Alternative data sources (social media, financial, education)

  4. Comprehensive Digital Health Integration:

    • Wearable integrations: Apple Watch, Fitbit, Garmin, Oura Ring, Whoop
    • Health app integrations: Apple Health, Google Fit, MyFitnessPal
    • Biometric screening integration with Quest Diagnostics, LabCorp
    • Wellness program platform with challenges, rewards, gamification
    • Premium discount automation based on verified health behaviors
    • Long-term health trajectory modeling

  5. Complete API Access: Unlimited API calls supporting:

    • Real-time integration with Metropolitan's core policy admin system
    • Agent management system synchronization
    • Third-party data provider integrations (MIB, IntelliScript, ExamOne, Clareto, Lifescore)
    • Custom workflow automation
    • Data warehouse bidirectional sync

  6. Predictive Analytics Suite:

    • Lapse and persistency prediction modeling
    • Cross-sell and upsell opportunity identification
    • Agent productivity analytics and optimization
    • Competitive positioning and market share analysis
    • Lifetime value prediction for policyholders

  7. Advanced Policy Management:

    • Automatic premium loan processing
    • Policy conversion and exchange support
    • Dividend calculation and distribution (whole life)
    • Non-forfeiture options automation
    • Reinstatement processing with re-underwriting
    • Settlement options administration

  8. Agent Network Platform:

    • Support for 5,000+ independent agents and career agents
    • Hierarchical permissions and agency structures
    • Real-time commission calculation and reporting
    • Advanced quoting engine with need analysis tools
    • Automated licensing and appointment tracking
    • Agent recruiting and onboarding workflows

  9. Regulatory and Compliance:

    • 50-state compliance monitoring and form filing
    • Automated NAIC reporting
    • AML (Anti-Money Laundering) screening integration
    • OFAC (Office of Foreign Assets Control) checking
    • Escheatment and unclaimed property tracking
    • Audit trail and compliance reporting

  10. Blockchain Policy Verification:

  • Immutable policy records on private blockchain
  • Fraud prevention through distributed ledger
  • Beneficiary verification and claims authentication
  • Regulatory audit transparency

Support

Insurellm commits to comprehensive Enterprise-level support for Metropolitan Life Group:

  1. Dedicated Success Team:

    • Executive sponsor (C-suite level) with quarterly strategic reviews
    • Dedicated Customer Success Director with weekly touchpoints
    • Technical Account Manager for system optimization
    • Solutions Architect for ongoing innovation projects
    • Quarterly executive business reviews with CEO participation

  2. 24/7/365 Premium Support:

    • Guaranteed 15-minute response for P1 critical issues
    • 1-hour response for P2 high-priority issues
    • 4-hour response for P3 standard issues
    • Named support team familiar with Metropolitan's environment
    • Private Slack channel with engineering team access
    • Annual on-site support visits (minimum 6 per year)

  3. Comprehensive Implementation:

    • 12-month phased implementation program with 3 major releases
    • Dedicated project management office (PMO) with weekly steering committee
    • Migration of 50,000+ existing policies from legacy system
    • Training for 150+ Metropolitan staff and 500+ top-producing agents
    • Parallel processing with legacy system for 90 days
    • Go-live support with 8-week on-site Insurellm team presence

  4. Training and Enablement:

    • Comprehensive training programs for all roles
    • Executive briefings on AI and technology trends
    • Train-the-trainer certification program
    • Annual user conference attendance (5 attendees, all expenses paid)
    • Quarterly advanced training sessions
    • Unlimited online learning platform access
    • Custom training content development

  5. Custom Development:

    • 2,000 hours annually of custom development included
    • Dedicated development team for Metropolitan-specific features
    • Priority feature requests with guaranteed roadmap inclusion
    • Early access to beta features (90 days before general release)
    • Joint innovation projects and co-development opportunities
    • Input into product strategy and 3-year roadmap

  6. Integration Services:

    • Enterprise integration with Metropolitan's systems:
      • iPipeline policy administration
      • Salesforce CRM and agent management
      • DocuSign for digital signatures
      • Multiple payment processors
      • Data warehouse (Snowflake)
      • BI platforms (Tableau, PowerBI)
    • Dedicated integration engineer (50% FTE)
    • Quarterly integration health assessments
    • Performance optimization and load testing

  7. Analytics and Reporting:

    • Custom executive dashboard development (unlimited)
    • Real-time operational dashboards
    • Automated reporting suite (daily, weekly, monthly, quarterly, annual)
    • Ad-hoc analytics support (unlimited requests)
    • Industry benchmarking against top 50 life insurers
    • Predictive modeling consultation (quarterly sessions)
    • Data science partnership for advanced analytics projects

  8. Continuous Improvement:

    • Monthly process optimization reviews
    • Semi-annual efficiency audits with ROI analysis
    • Best practice sharing and peer learning opportunities
    • Innovation lab access for emerging technologies (AI, blockchain, quantum computing)
    • Joint whitepapers and case studies
    • Speaking opportunities at industry conferences

Signatures:

Jennifer Rodriguez Title: Chief Executive Officer Insurellm, Inc. Date: April 5, 2025

Richard Thompson Title: Chairman & Chief Executive Officer Metropolitan Life Group, Inc. Date: April 5, 2025

This agreement establishes Metropolitan Life Group as Insurellm's flagship enterprise life insurance partner, representing a strategic partnership to transform life insurance through cutting-edge AI technology and innovation. This contract supersedes all prior agreements and communications.

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