Updated Week 5 with November version
This commit is contained in:
Edward Donner
@@ -0,0 +1,199 @@
|
||||
# Contract with Metropolitan Life Group for Lifellm
|
||||
|
||||
**Contract Date:** April 5, 2025
|
||||
**Contract Number:** LF-2025-E-0087
|
||||
**Parties:**
|
||||
- Insurellm, Inc.
|
||||
- Metropolitan Life Group, Inc.
|
||||
|
||||
---
|
||||
|
||||
## Terms
|
||||
|
||||
1. **Coverage:** Insurellm agrees to provide Metropolitan Life Group with enterprise access to the Lifellm platform, including white-label capabilities, full customization, dedicated support, and enterprise-grade security for their nationwide life insurance operations managing 50,000+ active policies.
|
||||
|
||||
2. **Duration:** This agreement is effective for a period of 36 months from the contract date, representing a strategic long-term partnership.
|
||||
|
||||
3. **Payment:** Metropolitan Life Group shall pay custom Enterprise Tier pricing of $28,000 per month for months 1-12, $30,500 per month for months 13-24, and $33,000 per month for months 25-36, totaling $1,098,000 over the contract term.
|
||||
|
||||
4. **Service Level Agreement:** Insurellm guarantees 99.9% uptime measured monthly, with 10% monthly credit for each 0.1% below target, maximum 30% credit.
|
||||
|
||||
5. **Confidentiality:** Both parties agree to maintain the highest level of confidentiality regarding AI algorithms, underwriting models, policyholder data, and strategic initiatives.
|
||||
|
||||
6. **Data Security:** Insurellm commits to maintaining HIPAA compliance, SOC 2 Type II certification, and annual third-party security audits.
|
||||
|
||||
7. **Disaster Recovery:** 4-hour recovery time objective (RTO) and 30-minute recovery point objective (RPO).
|
||||
|
||||
---
|
||||
|
||||
## Renewal
|
||||
|
||||
This agreement includes a mutual 90-day renewal notice period. Metropolitan Life Group receives guaranteed enterprise pricing at or below market rates for renewal. Contract may be extended in 12 or 24-month increments with mutual agreement.
|
||||
|
||||
---
|
||||
|
||||
## Features
|
||||
|
||||
Metropolitan Life Group will receive the complete Lifellm Enterprise suite:
|
||||
|
||||
1. **Unlimited Policy Administration:** No capacity restrictions, supporting Metropolitan's 50,000+ active policies with scalability to 200,000+ as business expands.
|
||||
|
||||
2. **White-Label Platform:** Complete branding customization:
|
||||
- Custom domains (life.metropolitanlifegroup.com)
|
||||
- Branded mobile apps (iOS and Android) with custom UI/UX
|
||||
- Customized email templates and policyholder communications
|
||||
- Co-branded agent portals and marketing materials
|
||||
|
||||
3. **Advanced AI Underwriting:** State-of-the-art underwriting capabilities:
|
||||
- Instant decisioning for 75% of applications up to $1M face amount
|
||||
- Predictive mortality models trained on 50M+ data points
|
||||
- Genetic risk assessment integration (when legally permitted)
|
||||
- Accelerated underwriting with no medical exam for qualified applicants
|
||||
- Alternative data sources (social media, financial, education)
|
||||
|
||||
4. **Comprehensive Digital Health Integration:**
|
||||
- Wearable integrations: Apple Watch, Fitbit, Garmin, Oura Ring, Whoop
|
||||
- Health app integrations: Apple Health, Google Fit, MyFitnessPal
|
||||
- Biometric screening integration with Quest Diagnostics, LabCorp
|
||||
- Wellness program platform with challenges, rewards, gamification
|
||||
- Premium discount automation based on verified health behaviors
|
||||
- Long-term health trajectory modeling
|
||||
|
||||
5. **Complete API Access:** Unlimited API calls supporting:
|
||||
- Real-time integration with Metropolitan's core policy admin system
|
||||
- Agent management system synchronization
|
||||
- Third-party data provider integrations (MIB, IntelliScript, ExamOne, Clareto, Lifescore)
|
||||
- Custom workflow automation
|
||||
- Data warehouse bidirectional sync
|
||||
|
||||
6. **Predictive Analytics Suite:**
|
||||
- Lapse and persistency prediction modeling
|
||||
- Cross-sell and upsell opportunity identification
|
||||
- Agent productivity analytics and optimization
|
||||
- Competitive positioning and market share analysis
|
||||
- Lifetime value prediction for policyholders
|
||||
|
||||
7. **Advanced Policy Management:**
|
||||
- Automatic premium loan processing
|
||||
- Policy conversion and exchange support
|
||||
- Dividend calculation and distribution (whole life)
|
||||
- Non-forfeiture options automation
|
||||
- Reinstatement processing with re-underwriting
|
||||
- Settlement options administration
|
||||
|
||||
8. **Agent Network Platform:**
|
||||
- Support for 5,000+ independent agents and career agents
|
||||
- Hierarchical permissions and agency structures
|
||||
- Real-time commission calculation and reporting
|
||||
- Advanced quoting engine with need analysis tools
|
||||
- Automated licensing and appointment tracking
|
||||
- Agent recruiting and onboarding workflows
|
||||
|
||||
9. **Regulatory and Compliance:**
|
||||
- 50-state compliance monitoring and form filing
|
||||
- Automated NAIC reporting
|
||||
- AML (Anti-Money Laundering) screening integration
|
||||
- OFAC (Office of Foreign Assets Control) checking
|
||||
- Escheatment and unclaimed property tracking
|
||||
- Audit trail and compliance reporting
|
||||
|
||||
10. **Blockchain Policy Verification:**
|
||||
- Immutable policy records on private blockchain
|
||||
- Fraud prevention through distributed ledger
|
||||
- Beneficiary verification and claims authentication
|
||||
- Regulatory audit transparency
|
||||
|
||||
---
|
||||
|
||||
## Support
|
||||
|
||||
Insurellm commits to comprehensive Enterprise-level support for Metropolitan Life Group:
|
||||
|
||||
1. **Dedicated Success Team:**
|
||||
- Executive sponsor (C-suite level) with quarterly strategic reviews
|
||||
- Dedicated Customer Success Director with weekly touchpoints
|
||||
- Technical Account Manager for system optimization
|
||||
- Solutions Architect for ongoing innovation projects
|
||||
- Quarterly executive business reviews with CEO participation
|
||||
|
||||
2. **24/7/365 Premium Support:**
|
||||
- Guaranteed 15-minute response for P1 critical issues
|
||||
- 1-hour response for P2 high-priority issues
|
||||
- 4-hour response for P3 standard issues
|
||||
- Named support team familiar with Metropolitan's environment
|
||||
- Private Slack channel with engineering team access
|
||||
- Annual on-site support visits (minimum 6 per year)
|
||||
|
||||
3. **Comprehensive Implementation:**
|
||||
- 12-month phased implementation program with 3 major releases
|
||||
- Dedicated project management office (PMO) with weekly steering committee
|
||||
- Migration of 50,000+ existing policies from legacy system
|
||||
- Training for 150+ Metropolitan staff and 500+ top-producing agents
|
||||
- Parallel processing with legacy system for 90 days
|
||||
- Go-live support with 8-week on-site Insurellm team presence
|
||||
|
||||
4. **Training and Enablement:**
|
||||
- Comprehensive training programs for all roles
|
||||
- Executive briefings on AI and technology trends
|
||||
- Train-the-trainer certification program
|
||||
- Annual user conference attendance (5 attendees, all expenses paid)
|
||||
- Quarterly advanced training sessions
|
||||
- Unlimited online learning platform access
|
||||
- Custom training content development
|
||||
|
||||
5. **Custom Development:**
|
||||
- 2,000 hours annually of custom development included
|
||||
- Dedicated development team for Metropolitan-specific features
|
||||
- Priority feature requests with guaranteed roadmap inclusion
|
||||
- Early access to beta features (90 days before general release)
|
||||
- Joint innovation projects and co-development opportunities
|
||||
- Input into product strategy and 3-year roadmap
|
||||
|
||||
6. **Integration Services:**
|
||||
- Enterprise integration with Metropolitan's systems:
|
||||
- iPipeline policy administration
|
||||
- Salesforce CRM and agent management
|
||||
- DocuSign for digital signatures
|
||||
- Multiple payment processors
|
||||
- Data warehouse (Snowflake)
|
||||
- BI platforms (Tableau, PowerBI)
|
||||
- Dedicated integration engineer (50% FTE)
|
||||
- Quarterly integration health assessments
|
||||
- Performance optimization and load testing
|
||||
|
||||
7. **Analytics and Reporting:**
|
||||
- Custom executive dashboard development (unlimited)
|
||||
- Real-time operational dashboards
|
||||
- Automated reporting suite (daily, weekly, monthly, quarterly, annual)
|
||||
- Ad-hoc analytics support (unlimited requests)
|
||||
- Industry benchmarking against top 50 life insurers
|
||||
- Predictive modeling consultation (quarterly sessions)
|
||||
- Data science partnership for advanced analytics projects
|
||||
|
||||
8. **Continuous Improvement:**
|
||||
- Monthly process optimization reviews
|
||||
- Semi-annual efficiency audits with ROI analysis
|
||||
- Best practice sharing and peer learning opportunities
|
||||
- Innovation lab access for emerging technologies (AI, blockchain, quantum computing)
|
||||
- Joint whitepapers and case studies
|
||||
- Speaking opportunities at industry conferences
|
||||
|
||||
---
|
||||
|
||||
**Signatures:**
|
||||
|
||||
_________________________________
|
||||
**Jennifer Rodriguez**
|
||||
**Title**: Chief Executive Officer
|
||||
**Insurellm, Inc.**
|
||||
**Date**: April 5, 2025
|
||||
|
||||
_________________________________
|
||||
**Richard Thompson**
|
||||
**Title**: Chairman & Chief Executive Officer
|
||||
**Metropolitan Life Group, Inc.**
|
||||
**Date**: April 5, 2025
|
||||
|
||||
---
|
||||
|
||||
This agreement establishes Metropolitan Life Group as Insurellm's flagship enterprise life insurance partner, representing a strategic partnership to transform life insurance through cutting-edge AI technology and innovation. This contract supersedes all prior agreements and communications.
|
||||
Reference in New Issue
Block a user