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LLM_Engineering_OLD/week5/knowledge-base/contracts/Contract with FastTrack Insurance Services for Claimllm.md
Edward Donner e5c3fcab46 Updated Week 5 with November version
2025-11-04 07:26:42 -05:00

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Contract with FastTrack Insurance Services for Claimllm

Contract Date: May 10, 2025 Contract Number: CL-2025-0234

Terms

  1. Parties Involved: This contract is entered into between Insurellm, Inc. ("Provider") and FastTrack Insurance Services ("Client") on May 10, 2025.

  2. License Grant: Insurellm grants FastTrack Insurance Services a non-exclusive, non-transferable license to use the Claimllm Advanced Tier platform.

  3. Payment Terms: FastTrack Insurance Services agrees to make monthly payments of $9,500 for the duration of this 18-month contract, totaling $171,000. Payments due on the 1st of each month.

  4. Claims Volume: Advanced Tier supports up to 25,000 claims annually. FastTrack projects 22,000 claims in year 1.

  5. Confidentiality: Both parties shall maintain confidentiality regarding each other's proprietary information for the contract duration plus 5 years post-termination.

Renewal

  1. Automatic Renewal: This contract automatically renews for successive 12-month terms unless either party provides written notice of non-renewal at least 45 days prior to expiration.

  2. Pricing Review: Renewal pricing will be discussed 60 days prior to term end. Price increases limited to 8% annually.

Features

  1. Included Features: FastTrack Insurance Services will have access to Claimllm Advanced Tier features:

    • Intelligent FNOL Processing with multi-channel intake
    • Automated Triage and Routing with ML algorithms
    • Computer Vision Damage Assessment for auto and property claims
    • Predictive Fraud Detection with network analysis
    • Smart Document Processing with OCR and NLP
    • Dynamic Reserve Setting with AI-powered modeling
    • Vendor Management Platform for 150+ vendors
    • Payment Automation with multi-party splits
    • Claimant Communication Hub (SMS, email, app)
    • Advanced Analytics and reporting dashboards

  2. Integration Capabilities: API integration with FastTrack's existing claims systems (Guidewire, Duck Creek compatibility).

  3. Mobile Access: Full-featured mobile app for adjusters in the field with offline capability.

Support

  1. Customer Support: Insurellm will provide priority support to FastTrack Insurance Services:

    • Dedicated support team available Monday-Saturday 6 AM - 8 PM EST
    • Emergency support 24/7 for critical issues
    • Response time: 3 hours for critical, 8 hours for standard

  2. Training: Comprehensive training program:

    • 3-week implementation with dedicated project manager
    • Training for up to 30 claims staff members
    • Quarterly refresher webinars
    • Online knowledge base access

  3. System Updates: Regular platform enhancements pushed monthly with advance notification. Maintenance windows on Sundays 12 AM - 4 AM EST.

Signatures:

Insurellm, Inc. Sarah Chen, VP of Sales Date: May 10, 2025

FastTrack Insurance Services Rebecca Martinez, COO Date: May 10, 2025

This contract represents the agreement between Insurellm and FastTrack Insurance Services for streamlined, AI-powered claims processing operations.

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