74 lines
3.1 KiB
Markdown
74 lines
3.1 KiB
Markdown
# Contract with FastTrack Insurance Services for Claimllm
|
|
|
|
**Contract Date:** May 10, 2025
|
|
**Contract Number:** CL-2025-0234
|
|
|
|
---
|
|
|
|
## Terms
|
|
|
|
1. **Parties Involved**: This contract is entered into between Insurellm, Inc. ("Provider") and FastTrack Insurance Services ("Client") on May 10, 2025.
|
|
|
|
2. **License Grant**: Insurellm grants FastTrack Insurance Services a non-exclusive, non-transferable license to use the Claimllm Advanced Tier platform.
|
|
|
|
3. **Payment Terms**: FastTrack Insurance Services agrees to make monthly payments of $9,500 for the duration of this 18-month contract, totaling $171,000. Payments due on the 1st of each month.
|
|
|
|
4. **Claims Volume**: Advanced Tier supports up to 25,000 claims annually. FastTrack projects 22,000 claims in year 1.
|
|
|
|
5. **Confidentiality**: Both parties shall maintain confidentiality regarding each other's proprietary information for the contract duration plus 5 years post-termination.
|
|
|
|
## Renewal
|
|
|
|
1. **Automatic Renewal**: This contract automatically renews for successive 12-month terms unless either party provides written notice of non-renewal at least 45 days prior to expiration.
|
|
|
|
2. **Pricing Review**: Renewal pricing will be discussed 60 days prior to term end. Price increases limited to 8% annually.
|
|
|
|
## Features
|
|
|
|
1. **Included Features**: FastTrack Insurance Services will have access to Claimllm Advanced Tier features:
|
|
- Intelligent FNOL Processing with multi-channel intake
|
|
- Automated Triage and Routing with ML algorithms
|
|
- Computer Vision Damage Assessment for auto and property claims
|
|
- Predictive Fraud Detection with network analysis
|
|
- Smart Document Processing with OCR and NLP
|
|
- Dynamic Reserve Setting with AI-powered modeling
|
|
- Vendor Management Platform for 150+ vendors
|
|
- Payment Automation with multi-party splits
|
|
- Claimant Communication Hub (SMS, email, app)
|
|
- Advanced Analytics and reporting dashboards
|
|
|
|
2. **Integration Capabilities**: API integration with FastTrack's existing claims systems (Guidewire, Duck Creek compatibility).
|
|
|
|
3. **Mobile Access**: Full-featured mobile app for adjusters in the field with offline capability.
|
|
|
|
## Support
|
|
|
|
1. **Customer Support**: Insurellm will provide priority support to FastTrack Insurance Services:
|
|
- Dedicated support team available Monday-Saturday 6 AM - 8 PM EST
|
|
- Emergency support 24/7 for critical issues
|
|
- Response time: 3 hours for critical, 8 hours for standard
|
|
|
|
2. **Training**: Comprehensive training program:
|
|
- 3-week implementation with dedicated project manager
|
|
- Training for up to 30 claims staff members
|
|
- Quarterly refresher webinars
|
|
- Online knowledge base access
|
|
|
|
3. **System Updates**: Regular platform enhancements pushed monthly with advance notification. Maintenance windows on Sundays 12 AM - 4 AM EST.
|
|
|
|
---
|
|
|
|
**Signatures:**
|
|
|
|
**Insurellm, Inc.**
|
|
Sarah Chen, VP of Sales
|
|
Date: May 10, 2025
|
|
|
|
**FastTrack Insurance Services**
|
|
Rebecca Martinez, COO
|
|
Date: May 10, 2025
|
|
|
|
---
|
|
|
|
This contract represents the agreement between Insurellm and FastTrack Insurance Services for streamlined, AI-powered claims processing operations.
|