122 lines
5.2 KiB
Markdown
122 lines
5.2 KiB
Markdown
# Contract with Guardian Life Partners for Lifellm
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---
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## Terms
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1. **Agreement Effective Date**: This contract is effective as of March 1, 2025.
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2. **Duration**: This agreement will remain in effect for a term of 24 months, concluding on February 28, 2027.
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3. **Subscription Type**: Guardian Life Partners agrees to subscribe to the **Growth Tier** of Lifellm, at a cost of $7,500/month, totaling $180,000 for the duration of this contract.
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4. **Policy Capacity**: Growth Tier supports up to 10,000 active policies with underwriting for 3,000 new applications annually.
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5. **Payment Terms**: Payments are due on the 1st of each month via ACH transfer. Late payments incur a 1.5% monthly penalty.
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6. **User Licenses**: Contract includes 25 named user licenses (underwriters, administrators, agents). Additional licenses: $120/month per user.
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7. **Termination Clause**: Either party may terminate with 60 days' written notice. Early termination before month 12 requires payment of 30% of remaining contract value.
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## Renewal
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1. **Automatic Renewal**: This agreement will automatically renew for an additional 24-month term unless either party provides written notice of non-renewal at least 60 days before expiration.
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2. **Price Protection**: Pricing increases capped at 7% annually for first two renewals.
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3. **Enterprise Upgrade**: If Guardian upgrades to Enterprise tier at renewal, receives 12% discount on incremental cost for first renewal period.
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---
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## Features
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1. **Access to Growth Tier Features**: Guardian Life Partners will have comprehensive access to:
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- AI-Powered Underwriting with accelerated decision-making (60% of applications instant decision)
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- Predictive Risk Modeling with machine learning mortality analysis
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- **Digital Health Integration** with wearables and health tracking apps (Fitbit, Apple Health, Garmin)
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- Automated Policy Management with full policy lifecycle support
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- Smart Document Processing with medical record analysis
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- Customer Portal with policyholder self-service
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- Compliance Automation across all 50 states
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- **Advanced Reporting** with predictive analytics
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2. **Digital Health Features:**
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- Wearable device integration for wellness programs
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- Activity tracking and health score calculation
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- Premium discount automation based on health behaviors
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- Wellness challenge campaigns
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- Health goal tracking and rewards management
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3. **Advanced Underwriting:**
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- Automated underwriting for face amounts up to $500,000
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- Accelerated underwriting (no medical exam) for qualified applicants
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- Predictive models trained on 10M+ life insurance applications
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- Risk stratification and pricing optimization
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- Decline rescue recommendations
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4. **Agent Portal:**
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- Agent-facing tools for 200+ independent agents
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- Real-time application status tracking
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- Commission calculation and reporting
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- E-application with digital signature
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- Marketing materials and quote tools
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---
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## Support
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1. **Technical Support**: Guardian Life Partners will receive enhanced support:
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- Priority support line Monday-Friday 7 AM - 8 PM EST
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- Email and chat support with 6-hour response time for critical issues
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- Dedicated support engineer for complex integrations
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- 24/7 emergency hotline for system outages
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2. **Training**: Comprehensive training program:
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- Initial onboarding (4 weeks) for up to 20 staff members (40 hours total)
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- Role-specific training: underwriters, administrators, IT, agents
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- Quarterly product update webinars
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- Annual certification program for underwriters
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- Access to online learning platform with 30+ courses
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- Train-the-trainer program for agent network
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3. **Updates and Maintenance**:
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- Monthly platform updates with new features
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- Bi-weekly security enhancements
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- Maintenance windows: Saturday 11 PM - Sunday 3 AM EST
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- 72-hour advance notice for major updates
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- Dedicated staging environment for testing updates
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4. **Account Management**:
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- Named Customer Success Manager with bi-weekly check-ins
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- Quarterly business reviews with metrics analysis
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- Annual strategic planning session
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- Direct escalation path to Director of Customer Success
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- Industry benchmarking reports
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5. **Integration Support**: Technical assistance for integrating Lifellm with:
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- Guardian's policy administration system (iPipeline, VPAS, or custom)
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- Agent management system (Salesforce, Applied Systems)
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- Medical data providers (MIB, Milliman IntelliScript, ExamOne)
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- Payment processing and billing systems
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- CRM and marketing automation platforms
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6. **Wellness Program Support:**
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- Assistance designing wellness initiatives
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- Health program configuration and gamification
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- Marketing templates for wellness campaigns
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- Best practices from other carriers' successful programs
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---
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**Signatures:**
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_________________________________
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**Michael Torres**
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**Title**: Chief Revenue Officer
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**Insurellm, Inc.**
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**Date**: March 1, 2025
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_________________________________
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**Jonathan Park**
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**Title**: President & CEO
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**Guardian Life Partners**
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**Date**: March 1, 2025
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---
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*This contract establishes Guardian Life Partners as a strategic partner leveraging Lifellm's advanced AI underwriting and digital health integration to modernize life insurance operations.*
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