199 lines
7.6 KiB
Markdown
199 lines
7.6 KiB
Markdown
# Contract with DriveSmart Insurance for Carllm
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**Contract Date:** March 20, 2025
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**Contract Number:** CR-2025-E-0078
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**Parties:**
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- Insurellm, Inc.
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- DriveSmart Insurance Corp.
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---
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## Terms
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1. **Coverage:** Insurellm agrees to provide DriveSmart Insurance with enterprise access to the Carllm platform, including white-label capabilities, unlimited user licenses, dedicated infrastructure, and full API access for their multi-state auto insurance operations.
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2. **Duration:** This agreement is effective for a period of 36 months from the contract date.
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3. **Payment:** DriveSmart Insurance shall pay custom Enterprise Tier pricing of $18,000 per month for the first 12 months, $19,500 per month for months 13-24, and $21,000 per month for months 25-36, totaling $702,000 over the contract term.
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4. **Policy Volume**: Enterprise Tier supports unlimited policies. DriveSmart currently has 85,000 active auto policies across 8 states.
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5. **Service Level Agreement:** Insurellm guarantees 99.9% platform uptime measured monthly, with 8% monthly credit for each 0.1% below target, maximum 40% monthly credit.
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6. **Confidentiality:** Both parties agree to maintain strict confidentiality of proprietary algorithms, driver data, pricing models, and business strategies.
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7. **Data Security:** Insurellm maintains SOC 2 Type II compliance, annual penetration testing, and comprehensive cyber insurance coverage.
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---
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## Renewal
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This agreement includes a 90-day mutual renewal notice period. DriveSmart receives most-favored-customer pricing guarantees ensuring competitive rates at renewal. Contract may be extended in 12 or 24-month increments.
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---
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## Features
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DriveSmart Insurance will receive the complete Carllm Enterprise suite:
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1. **Unlimited Policy Administration:** Full support for DriveSmart's 85,000+ policies with scalability to 500,000+ policies.
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2. **White-Label Platform:** Complete customization:
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- Custom domains (quote.drivesmartinsurance.com, portal.drivesmartinsurance.com)
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- Branded mobile apps for iOS and Android
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- Customized marketing materials and quote tools
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- Co-branded agent portals
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3. **Advanced AI Risk Assessment:** Enterprise-grade risk analysis:
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- Real-time driver behavior analysis from telematics devices
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- Vehicle condition assessment from VIN decoding and maintenance records
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- Claims history analysis across all carriers (LexisNexis, CLUE)
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- Credit-based insurance scoring
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- Geographic risk modeling with granular loss costs
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- Multi-car and multi-driver household optimization
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- Commercial auto risk assessment capabilities
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4. **Instant Quoting Engine:** High-performance quoting:
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- Sub-3-second quote generation
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- Real-time rate optimization across 50+ rating factors
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- Competitive intelligence with market positioning
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- Dynamic pricing based on demand and capacity
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- Multi-product bundling discounts (auto + home)
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- A/B testing capabilities for pricing strategies
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5. **Customizable Coverage Plans:** Flexible product configuration:
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- State-specific coverage options (all 8 operating states)
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- Usage-based insurance (UBI) programs
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- Pay-per-mile options
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- Rideshare and delivery driver coverage
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- Classic and collector car programs
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- SR-22 and high-risk driver programs
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6. **Advanced Fraud Detection:** Comprehensive fraud prevention:
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- Application fraud detection (identity verification, address validation)
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- Claims fraud analytics with pattern recognition
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- Agent fraud monitoring
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- Staged accident detection
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- Social network analysis for fraud rings
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- Integration with NICB and SIU databases
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7. **Customer Insights Dashboard:** Deep analytics:
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- Real-time policy metrics and KPIs
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- Retention and churn analysis
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- Loss ratio tracking by segment
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- Agent performance analytics
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- Marketing campaign ROI measurement
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- Customer lifetime value prediction
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8. **Telematics Integration:** Complete telematics platform:
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- Device-agnostic integration (OBD-II dongles, smartphone apps, embedded)
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- Real-time driver behavior scoring
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- Trip-level data analysis (hard braking, acceleration, cornering, speeding)
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- Mileage verification for low-mileage discounts
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- Accident detection and emergency response
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- Driver coaching and feedback programs
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- Gamification and safe driving rewards
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9. **Complete API Access:** Unlimited API calls:
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- Integration with DriveSmart's core systems
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- Agent management system connectivity
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- Third-party data providers (LexisNexis, Verisk, Experian)
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- DMV and MVR integrations
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- Payment processing systems
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- Document management platforms
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- Marketing automation tools
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10. **Multi-State Operations:** Comprehensive state support:
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- State-specific forms and endorsements
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- Regulatory compliance monitoring
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- Rate filing management
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- Multi-state agent licensing tracking
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- Surplus lines support where needed
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---
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## Support
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Insurellm commits to comprehensive Enterprise-level support for DriveSmart Insurance:
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1. **Dedicated Success Team:**
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- Named VP-level executive sponsor with quarterly reviews
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- Senior Customer Success Manager with weekly check-ins
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- Technical Account Manager for optimization
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- Solutions Architect for strategic initiatives
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- Quarterly executive business reviews with ROI analysis
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2. **24/7/365 Support:**
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- 30-minute response time for P1 critical issues
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- 2-hour response for P2 high-priority issues
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- 4-hour response for P3 standard issues
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- Dedicated support hotline with no phone tree
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- Private Slack channel with engineering team
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- Quarterly on-site visits (minimum 4 per year)
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3. **Implementation:**
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- 6-month phased implementation
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- Dedicated project manager
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- Migration of 85,000 policies from legacy system
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- Training for 75+ staff and 200+ agents
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- Parallel processing for 60 days
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- Go-live support (4 weeks on-site)
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4. **Training and Enablement:**
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- Role-based training for all users
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- Train-the-trainer program
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- Annual user conference attendance (5 attendees)
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- Monthly training webinars
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- Unlimited online learning access
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- Custom training materials
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5. **Custom Development:**
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- 800 hours annually of custom development
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- Priority feature requests on product roadmap
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- Beta access to new features 60 days early
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- Co-development opportunities
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6. **Integration Services:**
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- Integration with DriveSmart's systems:
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- Duck Creek policy administration
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- Applied Epic agency management
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- Guidewire ClaimCenter
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- Telematics providers (Arity, Cambridge Mobile Telematics)
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- Payment processors
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- Salesforce CRM
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- Dedicated integration specialist
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- Quarterly integration reviews
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7. **Analytics and Reporting:**
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- Custom dashboard development (up to 15 dashboards)
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- Automated daily, weekly, monthly reporting
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- Ad-hoc analytics support (20 requests/month)
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- Industry benchmarking
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- Predictive modeling consultation
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8. **Continuous Improvement:**
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- Quarterly optimization workshops
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- Annual efficiency audits
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- Best practice sharing
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- Innovation lab for emerging tech (AI, IoT, connected cars)
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---
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**Signatures:**
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_________________________________
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**Jennifer Rodriguez**
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**Title**: Chief Executive Officer
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**Insurellm, Inc.**
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**Date**: March 20, 2025
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_________________________________
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**Steven Brooks**
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**Title**: President & Chief Operating Officer
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**DriveSmart Insurance Corp.**
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**Date**: March 20, 2025
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---
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This agreement establishes DriveSmart Insurance as a premier enterprise partner leveraging Carllm's advanced AI and telematics capabilities to transform auto insurance operations. This contract supersedes all prior agreements.
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