200 lines
8.7 KiB
Markdown
200 lines
8.7 KiB
Markdown
# Contract with Metropolitan Life Group for Lifellm
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**Contract Date:** April 5, 2025
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**Contract Number:** LF-2025-E-0087
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**Parties:**
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- Insurellm, Inc.
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- Metropolitan Life Group, Inc.
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---
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## Terms
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1. **Coverage:** Insurellm agrees to provide Metropolitan Life Group with enterprise access to the Lifellm platform, including white-label capabilities, full customization, dedicated support, and enterprise-grade security for their nationwide life insurance operations managing 50,000+ active policies.
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2. **Duration:** This agreement is effective for a period of 36 months from the contract date, representing a strategic long-term partnership.
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3. **Payment:** Metropolitan Life Group shall pay custom Enterprise Tier pricing of $28,000 per month for months 1-12, $30,500 per month for months 13-24, and $33,000 per month for months 25-36, totaling $1,098,000 over the contract term.
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4. **Service Level Agreement:** Insurellm guarantees 99.9% uptime measured monthly, with 10% monthly credit for each 0.1% below target, maximum 30% credit.
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5. **Confidentiality:** Both parties agree to maintain the highest level of confidentiality regarding AI algorithms, underwriting models, policyholder data, and strategic initiatives.
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6. **Data Security:** Insurellm commits to maintaining HIPAA compliance, SOC 2 Type II certification, and annual third-party security audits.
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7. **Disaster Recovery:** 4-hour recovery time objective (RTO) and 30-minute recovery point objective (RPO).
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---
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## Renewal
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This agreement includes a mutual 90-day renewal notice period. Metropolitan Life Group receives guaranteed enterprise pricing at or below market rates for renewal. Contract may be extended in 12 or 24-month increments with mutual agreement.
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---
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## Features
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Metropolitan Life Group will receive the complete Lifellm Enterprise suite:
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1. **Unlimited Policy Administration:** No capacity restrictions, supporting Metropolitan's 50,000+ active policies with scalability to 200,000+ as business expands.
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2. **White-Label Platform:** Complete branding customization:
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- Custom domains (life.metropolitanlifegroup.com)
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- Branded mobile apps (iOS and Android) with custom UI/UX
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- Customized email templates and policyholder communications
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- Co-branded agent portals and marketing materials
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3. **Advanced AI Underwriting:** State-of-the-art underwriting capabilities:
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- Instant decisioning for 75% of applications up to $1M face amount
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- Predictive mortality models trained on 50M+ data points
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- Genetic risk assessment integration (when legally permitted)
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- Accelerated underwriting with no medical exam for qualified applicants
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- Alternative data sources (social media, financial, education)
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4. **Comprehensive Digital Health Integration:**
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- Wearable integrations: Apple Watch, Fitbit, Garmin, Oura Ring, Whoop
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- Health app integrations: Apple Health, Google Fit, MyFitnessPal
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- Biometric screening integration with Quest Diagnostics, LabCorp
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- Wellness program platform with challenges, rewards, gamification
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- Premium discount automation based on verified health behaviors
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- Long-term health trajectory modeling
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5. **Complete API Access:** Unlimited API calls supporting:
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- Real-time integration with Metropolitan's core policy admin system
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- Agent management system synchronization
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- Third-party data provider integrations (MIB, IntelliScript, ExamOne, Clareto, Lifescore)
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- Custom workflow automation
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- Data warehouse bidirectional sync
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6. **Predictive Analytics Suite:**
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- Lapse and persistency prediction modeling
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- Cross-sell and upsell opportunity identification
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- Agent productivity analytics and optimization
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- Competitive positioning and market share analysis
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- Lifetime value prediction for policyholders
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7. **Advanced Policy Management:**
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- Automatic premium loan processing
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- Policy conversion and exchange support
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- Dividend calculation and distribution (whole life)
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- Non-forfeiture options automation
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- Reinstatement processing with re-underwriting
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- Settlement options administration
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8. **Agent Network Platform:**
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- Support for 5,000+ independent agents and career agents
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- Hierarchical permissions and agency structures
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- Real-time commission calculation and reporting
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- Advanced quoting engine with need analysis tools
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- Automated licensing and appointment tracking
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- Agent recruiting and onboarding workflows
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9. **Regulatory and Compliance:**
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- 50-state compliance monitoring and form filing
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- Automated NAIC reporting
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- AML (Anti-Money Laundering) screening integration
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- OFAC (Office of Foreign Assets Control) checking
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- Escheatment and unclaimed property tracking
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- Audit trail and compliance reporting
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10. **Blockchain Policy Verification:**
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- Immutable policy records on private blockchain
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- Fraud prevention through distributed ledger
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- Beneficiary verification and claims authentication
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- Regulatory audit transparency
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---
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## Support
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Insurellm commits to comprehensive Enterprise-level support for Metropolitan Life Group:
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1. **Dedicated Success Team:**
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- Executive sponsor (C-suite level) with quarterly strategic reviews
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- Dedicated Customer Success Director with weekly touchpoints
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- Technical Account Manager for system optimization
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- Solutions Architect for ongoing innovation projects
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- Quarterly executive business reviews with CEO participation
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2. **24/7/365 Premium Support:**
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- Guaranteed 15-minute response for P1 critical issues
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- 1-hour response for P2 high-priority issues
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- 4-hour response for P3 standard issues
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- Named support team familiar with Metropolitan's environment
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- Private Slack channel with engineering team access
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- Annual on-site support visits (minimum 6 per year)
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3. **Comprehensive Implementation:**
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- 12-month phased implementation program with 3 major releases
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- Dedicated project management office (PMO) with weekly steering committee
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- Migration of 50,000+ existing policies from legacy system
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- Training for 150+ Metropolitan staff and 500+ top-producing agents
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- Parallel processing with legacy system for 90 days
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- Go-live support with 8-week on-site Insurellm team presence
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4. **Training and Enablement:**
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- Comprehensive training programs for all roles
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- Executive briefings on AI and technology trends
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- Train-the-trainer certification program
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- Annual user conference attendance (5 attendees, all expenses paid)
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- Quarterly advanced training sessions
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- Unlimited online learning platform access
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- Custom training content development
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5. **Custom Development:**
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- 2,000 hours annually of custom development included
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- Dedicated development team for Metropolitan-specific features
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- Priority feature requests with guaranteed roadmap inclusion
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- Early access to beta features (90 days before general release)
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- Joint innovation projects and co-development opportunities
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- Input into product strategy and 3-year roadmap
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6. **Integration Services:**
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- Enterprise integration with Metropolitan's systems:
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- iPipeline policy administration
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- Salesforce CRM and agent management
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- DocuSign for digital signatures
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- Multiple payment processors
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- Data warehouse (Snowflake)
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- BI platforms (Tableau, PowerBI)
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- Dedicated integration engineer (50% FTE)
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- Quarterly integration health assessments
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- Performance optimization and load testing
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7. **Analytics and Reporting:**
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- Custom executive dashboard development (unlimited)
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- Real-time operational dashboards
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- Automated reporting suite (daily, weekly, monthly, quarterly, annual)
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- Ad-hoc analytics support (unlimited requests)
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- Industry benchmarking against top 50 life insurers
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- Predictive modeling consultation (quarterly sessions)
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- Data science partnership for advanced analytics projects
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8. **Continuous Improvement:**
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- Monthly process optimization reviews
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- Semi-annual efficiency audits with ROI analysis
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- Best practice sharing and peer learning opportunities
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- Innovation lab access for emerging technologies (AI, blockchain, quantum computing)
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- Joint whitepapers and case studies
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- Speaking opportunities at industry conferences
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---
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**Signatures:**
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_________________________________
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**Jennifer Rodriguez**
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**Title**: Chief Executive Officer
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**Insurellm, Inc.**
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**Date**: April 5, 2025
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_________________________________
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**Richard Thompson**
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**Title**: Chairman & Chief Executive Officer
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**Metropolitan Life Group, Inc.**
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**Date**: April 5, 2025
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This agreement establishes Metropolitan Life Group as Insurellm's flagship enterprise life insurance partner, representing a strategic partnership to transform life insurance through cutting-edge AI technology and innovation. This contract supersedes all prior agreements and communications.
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