251 lines
10 KiB
Markdown
251 lines
10 KiB
Markdown
# Contract with SafeHaven Property Insurance for Homellm
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**Contract Date:** May 3, 2025
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**Contract Number:** HM-2025-E-0112
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**Parties:**
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- Insurellm, Inc.
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- SafeHaven Property Insurance, Inc.
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---
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## Terms
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1. **Coverage:** Insurellm agrees to provide SafeHaven Property Insurance with enterprise access to the Homellm platform, including white-label capabilities, unlimited policies, dedicated infrastructure, and comprehensive IoT integration for their property insurance operations.
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2. **Duration:** This agreement is effective for a period of 36 months from the contract date.
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3. **Payment:** SafeHaven Property Insurance shall pay custom Enterprise Tier pricing of $22,000 per month for months 1-12, $24,000 per month for months 13-24, and $26,000 per month for months 25-36, totaling $864,000 over the contract term.
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4. **Policy Volume**: Enterprise Tier supports unlimited policies. SafeHaven currently has 45,000 active homeowners policies across 6 states.
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5. **Service Level Agreement:** Insurellm guarantees 99.9% platform uptime measured monthly, with 7% monthly credit for each 0.1% below target, maximum 35% monthly credit.
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6. **Confidentiality:** Both parties agree to maintain strict confidentiality of proprietary algorithms, property data, pricing models, and business strategies.
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7. **Data Security:** Insurellm maintains SOC 2 Type II compliance, ISO 27001 certification, and annual third-party security audits.
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---
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## Renewal
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This agreement includes a 90-day mutual renewal notice period. SafeHaven receives most-favored-customer pricing and priority access to new features including climate risk modeling and IoT innovations.
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---
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## Features
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SafeHaven Property Insurance will receive the complete Homellm Enterprise suite:
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1. **Unlimited Policy Administration:** Full support for SafeHaven's 45,000+ policies with scalability to 200,000+ policies as business expands.
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2. **White-Label Platform:** Complete branding customization:
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- Custom domains (quote.safehavenproperty.com, myhome.safehavenproperty.com)
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- Branded mobile apps for iOS and Android with custom UI
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- Customized policyholder communications
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- Co-branded agent and broker portals
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3. **Advanced AI Risk Assessment:** Enterprise-grade property risk analysis:
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- Aerial imagery analysis for roof condition, vegetation, and hazards
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- Property characteristic assessment (age, construction, square footage)
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- Location-based risk scoring (wildfire, flood, hail, wind, earthquake)
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- Catastrophe modeling integration (RMS, AIR, CoreLogic)
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- Replacement cost estimation with inflation trending
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- Neighborhood risk assessment
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- Claims history analysis across all carriers
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- Credit-based insurance scoring
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4. **Dynamic Pricing Model:** Sophisticated pricing engine:
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- Real-time rate optimization across 200+ rating variables
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- Competitive intelligence and market positioning
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- Capacity-based dynamic pricing
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- Multi-policy bundling discounts
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- Loyalty and tenure credits
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- Loss-free discount automation
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- Telematics and IoT-based discounts
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5. **Instant Claims Processing:** Advanced claims automation:
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- AI-driven FNOL with photo/video upload
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- Computer vision damage assessment
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- Automated repair cost estimation
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- Contractor network integration with 2,000+ vendors
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- Claims routing and assignment
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- Payment automation with multi-party splits
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- Fraud detection with pattern analysis
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- Subrogation opportunity identification
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6. **Predictive Maintenance Alerts:** IoT-powered risk prevention:
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- Integration with smart home devices (water leak sensors, smoke detectors, security systems)
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- Weather alert system with pre-storm notifications
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- Freeze warning and pipe burst prevention
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- Roof deterioration monitoring
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- HVAC and appliance failure prediction
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- Wildfire proximity alerts
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- Proactive policyholder communication to prevent losses
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7. **Multi-Channel Integration:** Unified platform:
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- Agent portal for 1,500+ independent agents
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- Direct-to-consumer quoting engine
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- Broker portal with co-branding
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- Call center integration
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- Web and mobile app quoting
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- Smart home device connectivity
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8. **Customer Portal:** Comprehensive self-service:
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- 24/7 policy access and document retrieval
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- Coverage modification requests
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- Digital insurance cards
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- Claims submission and tracking
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- Payment processing and billing history
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- Smart home device management
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- Maintenance reminders and home care tips
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- Disaster preparedness resources
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9. **IoT Device Integration:** Smart home platform:
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- Water leak detection systems (Flo by Moen, Phyn, LeakSmart)
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- Smart smoke and CO detectors (Nest Protect, First Alert)
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- Security systems (Ring, SimpliSafe, ADT)
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- Smart thermostats (Nest, Ecobee)
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- Weather stations
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- Roof monitoring sensors
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- Premium discounts for IoT adoption (up to 20%)
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- Real-time alerts and intervention protocols
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10. **Complete API Access:** Unlimited API calls:
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- Integration with SafeHaven's core systems
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- Third-party data providers (CoreLogic, Verisk, LexisNexis)
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- Catastrophe modeling systems
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- Agent management platforms
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- Payment processors
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- Document management systems
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- Marketing automation
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11. **Multi-State Operations:** Comprehensive support:
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- State-specific forms and endorsements for all 6 states
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- Regulatory compliance monitoring
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- Rate and form filing management
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- Multi-state licensing tracking
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- Catastrophe response protocols by state
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12. **Catastrophe Management:** Disaster response tools:
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- Pre-CAT modeling and exposure management
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- Real-time storm tracking and impact assessment
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- CAT claims triage and routing
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- Mobile claims team dispatch
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- Vendor surge capacity activation
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- Policyholder communication campaigns
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- Emergency payment processing
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---
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## Support
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Insurellm commits to comprehensive Enterprise-level support for SafeHaven Property Insurance:
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1. **Dedicated Success Team:**
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- VP-level executive sponsor with quarterly strategic reviews
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- Senior Customer Success Manager with bi-weekly check-ins
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- Technical Account Manager for system optimization
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- Solutions Architect for IoT and innovation projects
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- Quarterly executive business reviews with detailed metrics
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2. **24/7/365 Premium Support:**
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- 20-minute response time for P1 critical issues
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- 1-hour response for P2 high-priority issues
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- 4-hour response for P3 standard issues
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- Dedicated support team familiar with SafeHaven's operations
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- Private Slack channel with engineering access
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- Emergency CAT response team (15-minute response during disasters)
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- Quarterly on-site visits (minimum 4 per year)
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3. **Comprehensive Implementation:**
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- 8-month phased implementation program
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- Dedicated project manager and PMO
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- Migration of 45,000 policies from legacy system
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- Training for 60+ staff members
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- Agent training program for 200+ top-producing agents
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- Parallel processing for 90 days
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- Go-live support with 6-week on-site presence
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4. **Training and Enablement:**
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- Comprehensive role-based training programs
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- Underwriter certification on AI risk assessment
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- Claims adjuster training on computer vision tools
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- IoT device training for customer service reps
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- Train-the-trainer program for SafeHaven's team
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- Annual user conference attendance (5 attendees, all expenses)
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- Monthly advanced training webinars
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- Unlimited online learning platform access
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5. **Custom Development:**
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- 1,200 hours annually of custom development
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- Dedicated development resources for SafeHaven-specific features
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- Priority feature requests with roadmap inclusion
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- Beta access to new features 60 days before general release
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- Joint innovation projects for smart home and IoT
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- Climate risk modeling enhancements
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6. **Integration Services:**
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- Enterprise integration with SafeHaven's systems:
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- Duck Creek policy administration
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- Applied Epic agency management
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- Guidewire ClaimCenter
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- IoT platforms (Nationwide Canopy, Ting, others)
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- Catastrophe modeling (RMS RiskLink)
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- Payment processors
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- Salesforce CRM
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- Dedicated integration engineer (40% FTE)
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- Quarterly integration health assessments
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- Load testing before peak seasons (hurricane, wildfire)
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7. **Analytics and Reporting:**
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- Custom dashboard development (up to 20 dashboards)
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- Real-time operational dashboards for underwriting and claims
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- Executive dashboards with drill-down analytics
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- Automated reporting suite (daily, weekly, monthly, quarterly)
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- Ad-hoc analytics support (25 requests/month)
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- Industry benchmarking against top property insurers
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- Catastrophe exposure and aggregation reporting
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- IoT adoption and loss prevention analytics
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8. **IoT and Innovation Support:**
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- Quarterly IoT strategy sessions
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- New smart home device evaluation and integration
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- Pilot programs for emerging technologies
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- Consumer education materials for IoT programs
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- Marketing campaign support for smart home initiatives
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9. **Catastrophe Response:**
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- Dedicated CAT support during disaster events
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- Pre-CAT system preparation and testing
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- Real-time claims surge capacity support
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- Post-CAT analysis and lessons learned
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- Annual CAT preparedness drills
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10. **Continuous Improvement:**
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- Quarterly process optimization workshops
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- Annual efficiency audits with ROI documentation
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- Best practice sharing from insurance industry
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- Innovation lab for climate risk, AI, and IoT
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- Joint whitepapers and case studies
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- Speaking opportunities at industry events
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---
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**Signatures:**
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_________________________________
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**Jennifer Rodriguez**
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**Title**: Chief Executive Officer
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**Insurellm, Inc.**
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**Date**: May 3, 2025
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_________________________________
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**Laura Mitchell**
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**Title**: President & Chief Executive Officer
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**SafeHaven Property Insurance, Inc.**
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**Date**: May 3, 2025
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---
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This agreement establishes SafeHaven Property Insurance as a leading enterprise partner in property insurance innovation, leveraging Homellm's AI, IoT integration, and catastrophe management capabilities. This contract supersedes all prior agreements.
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